General Terms

1. To allow time to clean the cabins and rooms, please take note of the following times:
IN: 3:00 p.m - OUT: 11:00 a.m

If a cabin or room is not vacated by 11a.m, an additional half or full day charge may be applied by Posada Puelo Lodge.

2. Animals are not permitted in the cabins or rooms except via previous authorization by the Lodge Administration.

3. Internet and telephone access is from 9:00 a.m to 20:00 p.m.

4. Boats:

For your safety, boats are not hired without guides.
Please make sure children do not play with the boats and/or the motors tied at the shore.
On boarding, the lifejacket offered by the guide must be donned. Thank you.
Alcohol should not be consumed before boarding.
Posada Puelo Lodge reserves the right to not allow a client to board a boat if: alcohol has been consumed or if there are signs of drunkenness or the maximum capacity of the boat has been reached.

5. Quincho (bbq ranch) for barbecues

To avoid wildfires, please do not make fires, barbecues or open grills on the cabin terrace or within the immediate cabin surroundings. A ‘quincho’ (bbq ranch) is on the site for use at no cost when not being used.

6. Hot water tub

This is available to you free of charge when not being used.

Please make a reservation 24 hours in advance in order to change the water and prepare the log-fire with enough time beforehand. If required, we can offer a dressing gown which can be used when going towards and returning from the tub.

7. If you need to check out very early, please make payment the day before to avoid delays.

8. The cabins and Club House are non smoking areas. If you smoke outside, please put cigarette stubs into the waste bins.

9. Reservations:

To avoid misunderstandings and false bookings, a reserve will only be effective when:

a) They are requested and accepted through our web page or directly via juanc.martinez@posadapuelo.cl

b) A deposit has been made at least 48 hours in advance of at least 25% of the total amount, to our bank account: Banco Santander N° 04-88001-3.

c) Please send the deosit via email to Posada Puelo (juanc.martinez@posadapuelo.cl)
in order to make the reservation effective. Once the excursion has ended, the pending amount must be paid.

10. Complaints, suggestions and/or words of thanks

These are always well received as these allow us to make improvements, to give better attention, modify our lodge for increased safety and to offer an optimum stay. We also greatly appreciate your opinion and words of gratitude; they are uplifting. Furthermore, our best publicity is you!

There is a guestbook for this reason in the Lodge Reception.

As you can see, we keep our cabins, restaurant, boats, furniture, artefacts and utensils in the best possible condition in order to make for a very pleasant, enjoyable stay.
We kindly request that everything at your use is kept in the same condition, just as if you were at home.

Thank you very much and happy fishing!

Lodge Administration.